Course introduction
We respond to conflict not by changing others, but by managing ourselves effectively.
Conflict management refers to the management of various conflicts in a certain organization. In the past, there may be a misconception that conflict is negative, so always try to avoid it. However, for managers, they should not only resolve conflicts in the organization, but also stimulate functional conflicts to promote the achievement of organizational goals. Therefore, the ability of managers to deal with conflicts is positively correlated with the success of management.
Therefore, the two-day course will lead you to identify conflicts, face them positively, and deal with them effectively. Believe that the necessary conflict can promote the healthy development of the enterprise.
Curriculum Development stage
Through preliminary in-depth investigation and summary analysis, we found that the existing conflict management courses (with a general focus on communication) could not meet BEST's current needs. In addition to communication, conflicts of resources, rights and responsibilities, etc. are particularly prominent for them in strategic adjustment. A large number of problems collected cannot be solved in a short period of time, and are also experienced by every enterprise in the face of change, transformation and strategic adjustment. So what can we do? The course development team did a series of thinking.
Based on the characteristics of the industry in which BEST is located, the original conflict management courses are expanded from the original conflict resolution strategy problems to the real conflict resolution problems of enterprises. Solve the problem with theory and real situation, output the solution and implementation steps on site, guide the students to solve the problem from the theoretical level to the behavioral level.
Day 1: Identify and diagnose conflicts at both psychological and personal levels
Before the beginning of the course, we had a special "ridicule", no explanation, no argument, just ridicule. What you want to say and what you dare not say are all on paper.
After teasing, we found dozens of conflicts, the teacher led us to extract and summarize. With something to do and something to be done as the core idea, 8 key questions were collected and put into the box to set goals for the two-day training results. At the same time, the students were highly interested and motivated to learn.
After making fun of the conference, no matter the partner who was ridiculed or ridiculed, he or she felt wronged. We explained ourselves in a way that only explained the facts without sophistries, and found that many conflicts originated from the unequal information
Therefore, with problems and doubts, we carry out the identification and insight analysis of conflicts, and carry out the test of conflict model, so as to deeply explore our own conflict behavior and conflict mitigation coping mode, team conflict model and the direction for improvement.
At the same time, based on the theory of conflict processing technology, we used the "real conflict scenario reduction", and the teacher together to discuss the current development of the company's conflict processing technology.
For example, there are strategic patterns of thinking, such as defining problems accurately and the sum of local optimization is not equal to the overall optimization
First day highlights
Through analysis → test → explanation and discussion → video analysis and discussion → role-play (scene representation) → case analysis (preliminary investigation and customized cases) → review (understand the theory with examples and review the case from the theory)
To strengthen the understanding of managers' conflict management, to re-examine internal and external conflicts from a strategic perspective, and to trigger the change of students' personal behavior
2Day 2: Focus on solving the actual conflicts of enterprises
During the period of strategic change, with the increase of personnel, business expansion, adjustment of posts and organizational structure, all business lines are complaining about the lack of manpower and the lack of corporate support. There are a lot of resource conflicts that need to be resolved, and BEST, which is really preparing to go public, is troubled by this conflict. To this end, teachers of the curriculum development team, after analyzing the research content and industry trend, combined with the project management thinking, customized the course content of the second day, and helped everyone find the solution to the resource conflict that the enterprise needs now.
In business development, managers have changed from single management to multi-task parallel management, with single pair receiving multiple standard docking. For example, after the company formulates the standard, the original staff increase and deployment need only two departments to negotiate, but now it needs multi-department negotiation. Before the authority and responsibility of each department are completely regulated, the grey area and the Red Cross area of authority and responsibility appear. The resource management module introduces the project management thinking in order to effectively manage the "conflict concurrency" and "no man's land". Among them, the scope management model organized by the teacher has been praised by students, which is called as a tool that can be used directly on the ground.
In the first day of the course, we collected problem solving boxes and organized them at different levels. After the course, we organized them professionally and formed the problem solving set for the next day.
On the second day, full-scene teaching was introduced. After explaining each knowledge point, the focus was on solving problems on the spot, or solutions and action steps were formed, and homework and guidance were included for follow-up implementation.
This training focuses on the current problems of the enterprise, and takes implementation as the core to truly achieve implementation, high efficiency and practicality.
At the same time, Broad Hengrui "conflict management" course has been optimized to solve the problem as the core, to solve the current common resource conflict problem, have similar trouble students, can call: 028-85552755 information details!
