EAP Service
The Employee Assistance Program (EAP) is a systematic and long-term welfare and supporting program set up by enterprises for their employees. Through professional diagnosis, advice, guidance, training and consultating for employees and their immediate family members, this program is designed to help solve employees' and their family members' various psychological and behavioral problems, help human resources consulting managers deal with employee relations, eliminate all factors which may affect employees' performances, improve employees' performance in the enterprise and increase organizational cohesion. Thus enterprise can remain competitive for a long time.
Completed EAP includes: stress assessing organizational changing, advertising, educational training, stress counseling and so on. Specifically, it can be divided into three parts: the first is to deal with the external pressure source itself that causes the problem, which is, to reduce or eliminate inappropriate management and environmental factors. The second part is dealing with the reaction caused by stress, which are emotions, behaviors, reliefs and guidances of symptoms like physiology. The third part is changing the individual's own weaknesses, which is, to change irrational beliefs, behavior patterns and lifestyles.
Problems Involved
Specifically, the services of EAP cover three aspects: personal life, work issues, and organizational development.
Personal life: health issues, social relationships, family relationships, economic issues, emotional distress, legal issues, anxiety, alcoholism, drug addiction and other related issues.
Work issues: job requirements, job fairness, work relationships, bullying and intimidation, personal relationships, family-work balance, work stress and other related issues.
Organizational development: Involving service projects with enterprise development strategies, through organizational measures and systematic human management methods, enabling organizations to achieve benefits through employees' assistance programs.
The Role of EAP Service
Roles for the organization: improving managing efficiency, increasing productivity, reducing absenteeism, reducing recruitment and training costs, improving enterprise's morale, improving public images, reducing compensation complaints, reducing customer complaints, reducing the rate of accidental errors, improving organizational atmosphere, improving cooperation in the work time and establishing an organization images of caring about their employees.
Roles for employees themselves: improving family-work relationships, reducing the number of the unemployed, improving job performance and satisfaction, reducing Internet, alcohol and other addiction problems, correcting bad habits, getting along with others more harmoniously, planning a personal career to improve the quality of personal life, ensuring social peace, enhancing personal mental and physical health, promoting family harmony, and reducing work stress.
Roles for managers: improving team performances, understanding employees' psychological activities, reducing complaints from employees, dealing with the relationship between subordinates effectively, avoiding providing false suggestions, having more time to focus on other issues, improving the pursuit of goals, improving employee relations, leading teams more effectively, managing the risks which are brought by unexpected events, providing management tools for performance analysis and improvement, and helping managers identify and resolve employee issues.
EAP Service Contents
✔ Assessment of Employees' Occupational Mental Health Problems
Methods like interviews, standard psychological tests and so on are used to investigate the current psychological status of employees. In the mean tine, the psychological status of employees can be understand and corresponding plans can be created.
✔ Professional Mental Health Advertising
Using posters, self-service cards, lectures of health knowledge and other forms to establish a correct understanding of employees' mental health, and encouraging them to seek for help actively when they have psychological problems.
✔ Employees and Managers Training
Through a series of trainings such as stress management, frustration response, conflict management, sunshine mentality and consultative managers, we can help employees master the basic methods of improving psychological quality and enhance their resistance to psychological problems. Managers have to master the techniques of employee psychological management, thus they can find appropriate solutions quickly when employees have psychological problems.
✔ Multi-form Counseling for Employees
Providing counseling hotlines, online consultations, group counseling, personal interviews and other channels for employees who are troubled by psychological problems, and fully solving employees' psychological distress.
✔ EAP Feedback Test
The EAP feedback tests are divided into two aspects which are hard indicators and soft indicators. Hard indicators include productivity, sales, production quality, total output value, absenteeism, time management, employee compensation, recruitment, training costs and so on. Soft indicators include interpersonal conflict, effective communication, employee morale, job satisfaction, employees' loyalty degree, organizational atmosphere and so on.
EAP Training
EveRui's short-term EAP training program is dedicated to solving various problems which employees may have in the program of their work, helping employees to establish a good working attitude and improving employee morale and work performance.
Seven good habits of high-performance professionals
✔ principles of proactive and personal visions
✔ Beginning with the ending - the principle of self-leading
✔ First thing is the first - the principle of self-time management
✔ Win-win thoughts - the principle of interpersonal leadership
✔ Knowing others and knowing yourself - the principle of communicating from the deep heart
✔ Integration and synergy - the principle of creative cooperation
✔ Constantly updating - the principle of self-renewal balance
Stress Management
✔ Knowing the stress correctly
✔ How to deal with stress
✔ Organizing stress management
✔ Methods and Practices of pressure relieving
Emotion Management
✔ Understanding human emotions and negative feelings
✔ Emotional management methods
✔ Emotional stress and reactions of frustration
✔ Skills of controlling emotions
Attitude Management Series
✔ Shaping positive mentality
✔ Seven good habits of being positive
✔ Positive attitudes and having a happy life
✔ Positive mentality and dedication
Anger Management
✔ Facing anger
✔ Knowing the forms of anger
✔ Management skills of anger
✔ Practical drill
Quality service and complaint management
✔ Developing a proactive sense of service
✔ Building a first-class customer service system
✔ Customer satisfaction and loyalty management
✔ The complaint is gold - viewing complaints correctly
✔ Complaints Management
✔ The shaping of enterprise's service brand
Nine types of personalities - knowing yourself and
knowing each other
✔ Initial nine personality 1-9
✔ Summary and deepening of the nine personalities
✔ The application of nine personalities in management
✔ Understanding nine personalities
Nonfeasance management
✔ Nonfeasance diagnosis
✔ Behavioral adjustment in the face of nonfeasance
✔ Emotional adjustment in the face of nonfeasance
✔ Mentality adjustment in the face of nonfeasance
✔ Customer service and communication skills
✔ Establishment of customer service awareness
✔ How to deal with customer conflicts and complaints
✔ How to reach effective communication with customers
✔ Principle of empathy and thinking for each other
Staff coaching and motivation
✔ Cognition and learning of motivation theory
✔ Misunderstanding of motivation
✔ Incentive principles: fair, systematic, timely and clear
✔ An effective method of motivation
✔ Ways to understand the specific needs of employees
✔ Characteristics and thinking methods of employee motivation
✔ Crisis management
New employees' professional quality improvement
✔ Learning the four major professional mindsets
✔ New employees' communication skill improvement
✔ New employees' time management conceptions
✔ New employees' emotional management concepts
Business Etiquette
✔ Facial and outside etiquette of businessman
✔ Gesture and language etiquette of businessman
✔ Business talks and telephone etiquette
✔ Business reception and gift etiquette
Conflict Management
✔ Your conflict mode: TKI conflict mode psychological assessment
✔ Coping styles for different types of conflicts: being hostility, escaping and competing
✔ Compromise and win-win results
Frustration Management
✔ Causes of frustration: internal and external causes
✔ Reactions of frustration
✔ Treating frustration in a correct way
Expectation Management
✔ How to manage the other's expectations
✔ The psychological gap which exceeds or is lower than expectations
✔ Expectations management practicing
Research of product distribution channel
✔ Analysis of sales network and channel model
✔ Survey and analysis of distribution and sales management
Career management
✔ Career path and career development stages
✔ Career choices
✔ Work and family
✔ Career management effectiveness standard
Crisis management
✔ Different types of crisis and the coping strategies
✔ Avoiding inappropriate response: misunderstandings and restricted areas of crisis management
✔ Changing Passive to Active: To transform Crisis Management into Managing Crisis
